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PHONE:  1-800-SEE-OPRY (1-800-733-6779)
 
ADDRESS:
The Opry Shop
2804 Opryland Drive
Nashville, TN 37214 US
Copyright 2017 The Wildhorse Online Store. All Rights Reserved.
 

Common Questions


COMMON QUESTIONS


How do I cancel my order/item?

Call us at (615) 316-6541. We ship items as soon as possible: within 48 hours (excluding weekends and holidays). Cancellations will not be honored after an item has shipped.


What if I have an order with multiple ship-to addresses? (ie, Corporate Orders)

Please call customer service at (615) 316-6541 for a special order form.


How will my item ship?   

All items will be shipped using USPS.


An item is missing from my shipment, what do I do?

Please call our customer service number at (615) 316-6541.


When will my order ship?

Your order will ship within 48 hours (excluding weekends and holidays).


How much is my shipping?

Shipping costs depend on the amount of your order.


What items require special handling?

Some items require special handling fees due to special packaging. Including deco guitars. If special handling is required, it will be noted on your order.


How do I return my product?  

Please call (615) 316-6541.  Product must be returned within 30 days of receipt to: The Opry Shop, Attn: Product Returns, 721 Opry Mills Drive, Nashville, TN 37214. Product must also be returned in like new condition.


I received the wrong product / My product was damaged or defective.

Please contact us at (615) 316-6541 to alert us of a problem. Ship the item back to us and be sure to note if you would like a replacement or refund for the item.


What is the Opryshop.com return policy?

Items may be returned in new / unused condition within 30 days of receipt for a full refund.


Will I be refunded my shipping cost if I return an item?

We do not refund shipping costs.


What are my payment options?

A credit card is the only option accepted for online orders. We accept Visa, MasterCard, American Express, and Discover.

 

When will my credit card be charged?

Your credit card is charged as soon as you have completed your online order and received an order number.

 

When will my credit appear on my account?

If you return an item, a credit for the purchase cost will appear on your credit card within 14 days.


Who pays duties and taxes on the orders?

Orders outside the US may be subject to extra customs duties and taxes, which are the responsibility of the customer. Shipping and handling charges are not refundable.